Information Systems FAQ

The IS FAQ is the best place to find answers to your questions relating to all departments in Information Systems including Client Services, Network & Systems, Administrative Computing, Telecom Services, the Center for Instructional Technology, and the Library.

For additional computing help, contact:
Client Services Help Desk
Sease Wing 103
(317) 788-6145
help@uindy.edu

Administrative Computing Services

• software services and support for the University’s core administrative and business processes, including recruiting, admissions, registration, records, grading, financial aid, billing, financial accounting, human resources/payroll, alumni/development and scheduling

Center for Instructional Technologies

• Provides resources necessary for the effective development of faculty and staff
• Provides Distance Learning resources to the campus community
• Promotes and supports the effective integration of technology into teaching and learning
• Stays current with new technologies and their uses in higher education
• Collaborates with colleagues around the state regarding Best Practices
  

Client Services

• Campus-wide desktop support (Help Desk)
• ResNet: resident student network connection support
• Labs: teaching and departmental computer lab support
• Special Projects: specialized application support
• Acquisitions: hardware and software purchasing and distribution for campus
• Communications: information conduit to and from Information Systems

Krannert Memorial Library

• Provide a web page with links to library information and tools
• Purchase, catalog, shelve, and circulate books, periodicals, and non-print media, all of which are listed in an electronic catalog
• Subscribe to electronic databases and other electronic resources
• Provide an Interlibrary Loan program for borrowing and lending books and articles
• Maintain a Reserves Desk for with short circulation periods for materials needed by a whole class
• Assist students and faculty with their information research needs and teach how to use library resources

Media Services

• Classroom instruction and organizational presentation AV equipment scheduling and delivery
• Maintain permanently-installed instructional technology resources in University facilities
• Provide in-house technology resources for the development of mediated presentations
• Non-print media resource room maintenance
• Distance Learning facility, satellite headend, and video delivery backbone management

Network & Systems Services

• Installation and management of wired/wireless UIndy networks
• Account management
• Server and service Management

Office of the CIO

• Provides leadership, development, and support for all IS departments.
• Facilitates the appropriate use of information systems and technology in learning and enterprise environments through personal and professional means.
  

Telecommunications

• Oversees all voice services for the University, including all voice mail and teleconferencing services

Web Services

• Departmental and official University project website planning, development, and maintenance
• Assistance with official University website maintenance, including design, coding, and access questions
• Web-based application and form development
• Overall management of and assistance with the UIndy intranet